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Activity overview

Latest activity by EQVVS
  • EQVVS created an article,

    Can I exchange an item?

    Love the item but the size isn't quite right? We now offer exchanges for the same product in a different size. Unfortunately, we can't process exchanges for different products.  Simply fill in the ...

  • EQVVS created an article,

    Can I place an order over the telephone?

    Unfortunately, due to security reasons we can no longer accept telephone orders. However, we do offer a number of secure payment methods online; Apple/Google Pay, Credit/Debit Card, PayPal & K...

  • EQVVS created an article,

    Can I request a gift card/store credit rather than a refund when my return is processed?

    Yes, we can certainly issue an EQVVS e-gift card instead of a refund back to your original payment method. Just tick the 'refund to e-gift card' box next to the return item(s) on the returns note. ...

  • EQVVS created an article,

    Having issues generating a returns label?

    When inputting your details into the returns portal, please make sure all fields marked with an asterisk (*) are completed. If there are any spaces or gaps in any of the required fields the Royal M...

  • EQVVS created an article,

    Do you ship orders Internationally

    At this current time, for reasons related to COVID-19 and the UK's withdrawal from the European Union, we've had to temporarily suspend all International orders. We are working to reinstate Interna...

  • EQVVS created an article,

    I've tried to place an order but haven't received my email order confirmation

    If you're unsure whether an order has been placed successfully or not, please check your email account for an order confirmation. If this hasn't come through to you, please contact our friendly cus...

  • EQVVS created an article,

    Sizing and care

    If you’re unsure what size is right for you, we have a size guide dependent on brand and fit available for all items on-site. If you’re still unsure, get in touch with our friendly Customer Service...

  • EQVVS created an article,

    Will an item/size come back in stock?

    Unfortunately, we cannot give any specific dates when a particular item might be back in stock. However, if you'd like to contact us at info@eqvvs.co.uk we can check whether or not a particular ite...

  • EQVVS created an article,

    Are all of your products genuine?

    Yes, we can assure you we are a licensed stockist for all of our products. They are all 100% authentic. 

  • EQVVS created an article,

    How can I return an item?

    Something not quite right? We've made returning your items even easier.    If you use our Royal Mail tracked return service at our special rate of £3.99 agreed with Royal Mail, you can return your ...