If you've used our tracked return service with Royal Mail, you can use the unique tracking reference (found on the postage receipt) to track your return here:
https://www.royalmail.com/track-your-item#/
Once we have received your return, please allow us up to 5 working days for your refund to be processed.
After we've sent an email confirming your refund has been processed, please allow a further 7 days for the funds to clear in your account. If the funds have not cleared after this time, please contact us at info@eqvvs.co.uk so that we can look into it for you.